Our pricing is based on a one-day (1) rental period. Should you need our rentals for an extended duration, kindly reach out to our team to discuss long-term rental rates.

We get it: life happens. However, late returns can trigger a chain reaction if the rented items are scheduled for another client. To address this, a late return fee will be applied if pieces are not returned within the rental agreement period.

Yes, we offer both delivery and pick-up services at an additional fee, calculated based on the venue location and order size. Kindly email us your event details, and our team will promptly provide you with a custom quote.

Yes, we offer day-of-event support services on a first-come first-served basis. If these services are needed, contact us for availability and applicable fees– we'll do our best to accommodate!

Absolutely. For appointments, please email us with your event details and a member of our team will connect with you to coordinate a date and time that works best for you.

Placing an order is made easy through the quote form on our website. Alternatively, you can also email us at hello@evergreeneventsnl.ca. Once your request has been reviewed, a member of our team will be in touch to discuss inventory availability and answer any questions.

The collection is available on a first-come-first-served basis. To ensure availability, we recommend placing orders well in advance of the event date. Orders become secured upon receipt of a signed contract and a non-refundable 50% deposit.

Notably, rentals under $500 must be paid in full upfront.

Upon successful payment, an official confirmation email and e-receipt will be sent to you to seal the deal.

A non-refundable fee is charged for all orders to secure and guarantee availability on preferred dates, providing peace of mind during the rental period. This fee covers cleaning and maintenance, and addressing minor wear and tear. However, damages beyond normal usage, broken decor, or lost items will incur additional charges at the discretion of Evergreen Events, with clients responsible for replacement fees in cases of damage or loss.

We charge a replacement fee for any rental items that are damaged, broken, or missing, including packaging. The specific fee is contingent on the item itself, and our ability to source a replacement. Should an issue arise, a member of the Evergreen Events team will connect directly with the client.

Throughout the entirety of the rental period, clients are responsible for maintaining the condition of the items. For a comprehensive breakdown of individual items and their corresponding replacement fees, kindly reach out to us via email at hello@evergreeneventsnl.ca.

The client who enters into the contract is responsible for both the rental charges and any damages, breakages, or missing items throughout the entirety of the rental duration.

We strive to accommodate flexibility, although this is entirely contingent upon item availability and our capacity to re-rent in case of cancellations. With that in mind, additions can be made up to two (2) weeks before your event.

For standard rentals, a 50% non-refundable deposit and a damage deposit are required to hold your date. The remaining 50% is due at least 14 days before the rental date.

Quantity reductions of 30% or less can be made up to 30 days before the event, and reductions of 15% are accepted within 15-29 days prior.

Please note that we cannot accept reductions within 14 days of the event, however, increases are possible, subject to availability. All payments can be made via credit card or e-transfer.

Clients are welcome to make adjustments to orders until 60 days before their scheduled event. If you require more items, and they are available, the Evergreen Events team will provide a revised cost. However, once your order is fully paid, no refunds will be made for removing items from the order.

Orders may be cancelled by providing written notice at least 60 days before the event date. All payments made prior to the cancellation date are non-refundable.

We strive to accommodate flexibility, although this is entirely contingent upon item availability and our capacity to re-rent in case of cancellations. With that in mind, additions can be made up to two (2) weeks before your event.

For rentals requiring pick-up and/or delivery on stat holidays, there will be a 25% increase in labour and delivery fees.